Privacy policy
Effective November 9, 2026
This policy explains what SnellShifts Corp collects when you use EZRaiser, why, and who sees it. We collect only what is needed to sell tickets, run events and pay people.
What we collect
- Contact details: your email address or mobile number, and your name if you give it. We use these to sign you in and to send your tickets and receipts.
- Purchases: what you bought, when, the amount, and refunds.
- Ticket use: when and at which booth or gate a ticket was scanned, and how much was spent.
- For organizers and vendors: the organization or business name, team members, and payout account references.
- Scanner phones: a device name and a security key created on the phone, so a lost phone can be turned off.
- Technical logs: request records used to keep the service secure and fix problems.
Card details are entered directly into Stripe, our payment processor. We never see or store full card numbers. Identity and bank details for payouts are also collected and held by Stripe.
Who sees it
- The event's organizer sees the orders for their event, including buyers' email or phone, so they can help with questions and refunds.
- Vendors see the scans at their own booth and their totals, not buyers' contact details.
- Service providers that run parts of EZRaiser for us: Stripe (payments and payouts), our hosting provider, and our email and text-message providers. They may use your information only to provide their service.
- Authorities, when the law requires it.
We do not sell personal information or use it for advertising.
How long we keep it
We keep purchase, payout and scan records for as long as financial and tax law requires, usually seven years. Sign-in codes expire after ten minutes. You can ask us to delete your account; we will remove your contact details except where we must keep a record of a payment.
Your choices
You can ask for a copy of your information, ask us to correct it, or ask us to delete it, by writing to tickets@ezraiser.com. Depending on where you live, you may have further rights under local privacy law.
Security
Sign-in uses one-time codes instead of passwords. Data is encrypted in transit, tickets are signed so they can't be forged, and every change made by an organizer or vendor is recorded.
Children
Accounts are for adults. Families buy tickets for children; we do not knowingly collect information directly from children under 13.
Contact
Privacy questions: tickets@ezraiser.com, 500 Snelling Ave N, Saint Paul, MN.