Refund policy

Effective November 9, 2026

Tickets are sold to raise money for the organization running the event, so refunds are decided by that organizer, within these rules.

Before you use your tickets

If nothing on an order has been used yet (no entry scanned, no tokens spent), the organizer can refund the whole order, including the service fee of 5% + 50¢. Ask the organizer, or write to tickets@ezraiser.com with your order email and the event name and we will pass it on. Refunds go back to the card you paid with and usually appear within 5 to 10 business days.

After you've used them

Once part of an order has been used, it can't be refunded through EZRaiser. Unspent tokens are not refunded after the event closes; they become part of the money raised.

Cancelled events

If an organizer cancels an event, they are responsible for refunding buyers. Orders where nothing was used can be refunded in full as above.

Donations

Donations are not refundable, except when made in error; contact tickets@ezraiser.com within 7 days.

Problems with a charge

If you don't recognize a charge from EZRaiser, or think you were charged wrongly, contact tickets@ezraiser.com before disputing it with your bank. We will help you reach the organizer and resolve it.